Staffing
The home is fully staffed day and night to meet all the needs of the residents. We are proud of our low turnover in staff and we never use agencies. All staff are required to attain at least NVQ Level 2 in care, the majority already qualified to NVQ Level 2 or Level 3 and regularly update their professional competency through ongoing training.

Bedrooms
All our bedrooms are individual with en suite facilities and most have garden views.

Although furnished, we encourage a limited amount of furniture such as a favourite armchair, chest of drawers etc also more personal items such as photographs, pictures and ornaments help new residents to feel at home more quickly.

Each room has a nurse call system so that assistance can be summoned easily throughout the day or night.

There is TV point in each bedroom and residents and relatives are at liberty to arrange with British Telecom a telephone installation.

Electrical equipment
Residents and their visitors are request to inform us of any electrical items they bring into the home for personal use as we are required to have them tested. 

Passenger Lift
Bedrooms are situated on the ground floor and the first floor. Our passenger lift ensures comfortable access and will accommodate four persons or a wheelchair with attendant.

Meals
Meals are usually served in the dining room. Breakfast is available up to 10am and lunch is served at 12.45pm with a choice of two main meals and two desserts. All our meals are freshly cooked using local produce and we are happy to organise special diets if required.

Our evening meal  is at 5.45pm and there is normally a choice of a hot or cold meal. Hot and cold drinks plus refreshments are served throughout the day and snacks are offered at supper time. 

Communal rooms
Although residents may spend time in their own room as they wish, we have a large sitting/TV room and a sun lounge. Resident do enjoy each other’s company and various entrainment and activities also take place in these areas.

Personal Laundry
All items except those which require specialised care such as dry cleaning are laundered on the premises. This is included in the fees. We request all items are named as we cannot be responsible for unnamed lost items.

Library
We have a large selection of books. Most with large print. These are changed/replaced regularly by the visiting library.

Services

Hairdressing
The hairdresser visits the home weekly, usually on Thursdays.

Chiropody
The chiropodist visits approximately every 8 weeks

Optician
We have a visiting optician who will eye test and make up spectacles or do repairs. This is normally 3 monthly.

Doctors
We are attached to two surgeries in Stalham and a change of GP can be made easily. Doctors will visit non emergencies on request between 12noon and 4pm

Medication
The local Doctors not only come out whenever needed, but also visit the home regularly to review individual progress and to review medicines.

It is a legal requirement for care homes that medication be strictly controlled and administered by competent staff. We are not permitted to hold non prescriptive medicines. A risk assessment is necessary for those residents who feel able to administer their own medication.

Activities
We have a wide variety of activities for residents to choose from, from musical entertainment, outings, board games, reminiscence, wii, ipods etc.

The residents now have a touch screen computer for receiving and sending emails, photos and playing games. They also have their own dedicated telpehone line to receive and make calls.

Day Care  Day residents are offered breakfast (if required), a hot lunch, snacks and refreshments throughout the day. We are also able to offer bathing/shower facilites and also the services of our hairdresser and chiropodist. Residents are also welcome to join in with any activities. Please contact the manager for further information.

Fees
Fees for full residential care  are by arrangement and depend upon the level of care needs and the type of accommodation offered.

We hope we have included all the points residents and relatives may address. However, if we have forgotten anything please tell us!